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The Wunderman-KBM Group customer engagement model has been recognized in Forrester Research, Inc.'s February 13, 2012 report.
by Wunderman
Within Forrester's definition of customer engagement agency, KBM Group -- in concert with its parent company, Wunderman -- is positioned as conforming closely to the study's model of customer engagement agency in the digital space.
Read the report: The Evolution of The Customer Engagement Agency.
